Job Description

Century City, United States | Posted on 03/13/2025

Strategic Legal Practices law firm seeks a highly motivated and experienced SalesforceAdministrator to join our dynamic team. This role is essential in managing and optimizing our Salesforce platform to support our firm's growth and efficiency. The ideal candidate will have a proven track record in Salesforce administration, particularly with Experience Cloud (formerly Community Cloud), Service Cloud, and Voice Cloud, and a strong base knowledge and history in Apex code. STRONG declarative flow experience is a must.

THIS ROLE IS AN IN-OFFICE ROLE (Century City, CA), REMOTE APPLICANTS WILL NOT BE CONSIDERED

Responsibilities

• Manage and maintain our Salesforce instance, ensuring optimal performance and data integrity.
• Customize Salesforce to meet the unique needs of our legal practice, including workflow automation, page layouts, and report generation.
• Handle user account management, including onboarding, training, and support.
• Implement and maintain Salesforce security policies and procedures.
• Design, develop, and manage client portals using Experience Cloud to enhance client engagement and collaboration.
• Ensure seamless integration between the client portal and other Salesforce applications, as well as between software applications such as DocuSign and calendar-based scheduling.
• Configure and optimize Service Cloud features like case management and knowledge articles to streamline client support processes.
• Implement Voice Cloud features like call routing, IVR, transcription, and call recording to enhance communication efficiency and internal training and development of our call center team members.
• Integrate Service Cloud and Voice Cloud with other Salesforce applications for seamless data flow.
• Stay up-to-date with the latest Salesforce releases and features.
• Collaborate with IT and legal teams to identify and implement Salesforce solutions that address business needs.
• Monitor and report on Salesforce usage and adoption.
• Perform regular data backups and maintenance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a Salesforce Administrator.
• Proven experience with Experience Cloud/Community Cloud, Service Cloud, and Voice Cloud.
• Strong understanding of law firm operations and processes.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Experience with Salesforce development (Apex, Visualforce).
• Salesforce Certified Administrator: This is the foundational certification that validates your knowledge of Salesforce administration fundamentals.
• Salesforce Certified Advanced Administrator: This certification demonstrates your advanced skills in Salesforce administration, including process automation, data management, and security.
• Salesforce Certified Data Security: Understanding the intricacies of Salesforce's security model, including profiles, permission sets, organization-wide defaults, and role hierarchies.
• Salesforce Certified Service Cloud Consultant: This certification demonstrates your expertise in configuring and customizing Salesforce Service Cloud to meet the specific needs of your organization.
• Salesforce Certified Experience Cloud Consultant: This certification validates your ability to design, build, and manage communities using Salesforce Experience Cloud.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and supportive work environment.
• 401k with Employer Match.

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